Troubleshoot CloudIM

Use these corrections when you have trouble configuring or connecting CloudIM. For setup steps, including the IAM permissions policy and authentication profile, see Configuring CloudIM, Set Up AWS Credentials for CloudIM, and Add an AWS Authentication Profile for CloudIM.

Test query returns status 401

  • Confirm that the AWS access keys have no typos, then retest from the Test Query page.

  • From a desktop machine, use the AWS CLI and run: aws ec2 describe-instances --region <region used in test query>.

  • Verify that the AWS IAM user has the read permissions described in Set Up AWS Credentials for CloudIM.

  • Check AWS firewall and security settings.

Theater View shows no data

CloudIM queries for updates every six hours. Wait for the next ingest cycle before concluding that data is missing.

Theater View still shows no data after more than six hours

Confirm that the authentication profile used by the CloudIM data source is correct and working.

  1. Check that the CloudIM data source uses the correct authentication profile:

    1. Navigate to the Data Sources page:

      1. Click System (the gear icon) at the bottom of the left menu.

      2. Open Data Source Management.

    2. Open the CloudIM tab.

    3. Select the data source and verify that the authentication profile is correct.

  2. Verify that the authentication profile is enabled and that the test query succeeds:

    1. Navigate to the Third-Party Profiles page:

      1. Click System (the gear icon) at the bottom of the left menu.

      2. Open Third-Party Profiles.

    2. Select your authentication profile.

    3. Confirm that the profile is Enabled.

    4. Open the ... menu and choose Edit.

    5. Go to the Test Query page:

      • Choose GET.

      • For the URL, use a region accessible to the IAM user. Example for us-east-1: https://ec2.us-east-1.amazonaws.com/?Action=DescribeInstances&Version=2016-11-15.

      • Accept the default HTTP headers.

      • Accept the default HTTP payload.

    6. On the Verify Response page, click Run Test Query and confirm a status of 200 in the Output panel.

  3. If you completed the troubleshooting steps and Theater View still shows no data, contact Riverbed IQ Ops Support.