Set Incident Priority

Assign the priority of an incident based on the execution of logic in a preceding connected Decision Branch node.

The resulting incident priority is shown on the Incidents page and is included in the summarized incident information shown on the Impact Dashboard.

You can have multiple Set Incident Priority nodes per runbook, with each one assigning the priority resulting from a preceding connected decision branch.

Properties

Node Label — Type an informative name for the Set Incident Priority node. You can keep the system-provided default of "Set Incident Priority" if you wish.

Set Priority To — Choose Critical (the default), High, Moderate, or Low.

Reason — Type in the text that you want to appear in the Priority Reasons view if this node is executed. You can embed variables in the text.

Runbook Compatibility

Incident