Set Incident Priority

Assign the priorityClosed A classification that indicates the importance or urgency of an incident, used to prioritize investigation and remediation efforts. of an incident based on the execution of logicClosed A runbook node category that adds conditions to branch the runbook, enabling conditional execution paths based on data and context. in a connected Decision Branch node.

The resulting incidentClosed A collection of one or more related triggers. Relationships that cause triggers to be combined into incidents include application, location, operating system, or a trigger by itself. priority is shown on the Incidents page and on the Incident Details page.

You can have multiple Set Incident Priority nodesClosed Individual components that make up a runbook automation, each performing a specific function such as data queries, transformations, logic, integrations, or visualizations. per runbookClosed An automated workflow that executes a series of steps or tasks in response to a triggered event, such as the detection of anomalous behavior generating an incident, a lifecycle event, or a manually executed runbook., each setting the priority from an upstream Decision Branch node.

Note: A user can override the priority set by the runbook by changing the incident priority on the Incident Details page.

Properties

Node Label: Type an informative name for the Set Incident Priority node. You can keep the system-provided default of "Set Incident Priority" if you wish.

Set Priority To: Choose Critical (the default), High, Moderate, or Low.

Reason: Enter the text that appears in the Priority Reasons view when this node runs. You can embed variables in the text.

Runbook Compatibility

Incident