Incident Search

The Filters pane on the Incident page enables you to define narrow criteria to find a specific set of incidents A collection of one or more related triggers. Relationships that cause triggers to be combined into incidents include application, location, operating system, or a trigger by itself.. The pane provides a text panel for typing a finely constrained search string, and also provides a complete set of filters, enabling you to refine results based on specific parameter values.

The Filters pane provides these tools for constraining and refining your search:

• Text panel: Type your search string, prepending text to exclude from the match with "-".
  

• Search Result count: This shows the number of individual results returned by the combination of the specified search string and the selected filters. This number will change as the search string or the filters are changed.

• Basic filters: Filter incidents based on their type (All Incidents, Devices An entity type representing network devices or hardware components deployed in the customer environment that are monitored for performance and anomalies., Interfaces An entity type representing network interfaces on devices that are monitored for performance metrics and anomalies., Applications An entity type representing software applications deployed in the customer environment that are monitored for performance and anomalies., Locations An entity type representing physical or logical locations in the customer environment where entities are deployed and monitored.), and date.

• Detailed filters: This lists all the parameters and all the values present in the total set of search results. Select one or more parameter/value combinations to refine the search results.

Using the Text Panel

The Text panel provides a means of isolating incidents that meet specific criteria:

• Type a simple string in the panel.

• Type text enclosed in double quotation marks, " ", to search for a phrase.

• Type "-" to exclude a term from the match criteria.