Frequently Asked Questions

Frequently asked questions about Riverbed IQ are organized into these categories:

Technology General

What are the minimum products required to leverage Riverbed IQ?

  • Riverbed NetProfiler (10.22 or later) and at least one other Riverbed Technology product (AppResponse, NetIM 2.5+, or Aternity).

  • There are no hardware requirements, only minimum software versions.

  • Riverbed Edge must be installed in the enterprise environment to communicate with the Riverbed IQ SaaS platform.

What data fields are supported for streaming to Riverbed IQ?

Riverbed IQ has access to an array of data served up by the Data Ocean: Some of that data is streamed into the Riverbed IQ analytics pipeline for anomaly detection and into the correlation engine for Incident creation and management. This list of streaming metrics supported currently includes:

Source Sensor Source Object Key Measurement Anomaly Detection Algorithm (1) Anomaly Detection Algorithm (2)
NetIM NETWORK_DEVICE status Threshold none
NetIM NETWORK_INTERFACE status Threshold none
NetIM NETWORK_INTERFACE in_packet_error_rate Threshold none
NetIM NETWORK_INTERFACE out_packet_error_rate Threshold none
NetIM NETWORK_INTERFACE in_packet_drops_rate Threshold none
NetIM NETWORK_INTERFACE out_packet_drops_rate Threshold none

NetIM

NETWORK_INTERFACE in_utilization Baseline Threshold
NetIM NETWORK_INTERFACE out_utilization Baseline Threshold
NetProfiler NETWORK_INTERFACE in_utilization Baseline Threshold
NetProfiler NETWORK_INTERFACE out_utilization Baseline Threshold
NetProfiler APPLICATION_LOCATION throughput Baseline Threshold
NetProfiler APPLICATION_LOCATION jitter Threshold none
NetProfiler APPLICATION_LOCATION packet_loss Threshold none
NetProfiler APPLICATION_LOCATION network_rtt Baseline none

Other data is queried by the Riverbed IQ runbooks as they execute automated investigations, gather data, apply logic, and generate actionable insights.

Do you have to configure/choose which data you want to stream to Riverbed IQ?

No. Riverbed IQ comes with a set of metrics and objects that are always streaming to the SaaS platform.

Is it possible to trigger on packet loss or jitter to kick off a runbook?

Riverbed IQ is built to monitor for anomalies in packet_loss and jitter metrics. When Riverbed IQ detects anomalies in these metrics, it will generate an incident and associate a trigger (e.g., “Application”) that will cause the appropriate runbook to execute.

Is it possible to indicate if traffic has moved to a failover circuit but performance has degraded because the backup link has less bandwidth?

Not at this time; Riverbed IQ does not have a relationship model. However, if a link fails, and if the backup link sees an increase in traffic, both should be incidents that are detected, which can trigger a runbook to see if/how users are affected.

Is it possible to customize which data is included in Riverbed IQ?

Riverbed IQ is pre-packaged with all of the data needed to provide 360-degree observability and support the generation of actionable insights. This data set will expand as the capabilities (e.g. newer versions) and varieties (e.g. third-party integrations) of the underlying sensors grow. It is possible to customize the runbooks to determine which data is displayed in an incident report/ analysis.

Does Riverbed IQ support custom metrics from Riverbed NetIM?

Not at this time.

How much overhead / what’s the impact of moving the data from large on-premise data sources to the SaaS?

The impact is negligible. Data is compressed, encrypted, and turned into a very small amount of traffic that is streaming to the SaaS.

Cloud Architecture

What Cloud provider is Riverbed IQ deployed in?

Riverbed IQ operates in Azure.

Which Azure locations are supported?

Americas, currently.

Security

Does Riverbed IQ allow a user to self-service a password reset?

Riverbed IQ never stores customer user passwords; it relies on the authentication mechanisms outlined below:

  • Option A — Azure B2B
    When your organization supports Azure B2B collaboration (e.g., enrolled in Office 365), authentication is handled solely by your Azure AD and its policies/capabilities.

  • Option B — Microsoft Account
    When your organization does not support Azure B2B collaboration, a Personal Microsoft Account needs to be linked to Riverbed IQ. In this case, password reset is provided through the Microsoft User Portal for the account.

  • Option C — One-time Passcode Fallback
    Suppose none of the above options are chosen. In that case, Riverbed will Email a one-time passcode to the Email address configured for the user account whenever it tries to authenticate against Riverbed IQ.